Certified Customer Service Specialist

This Intensive online training will provide comprehensive skills and strategies needed to build and maintain customer service excellence. Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. IBTI's customer service training  offers innovative ways to gain employee commitment to organizational objectives through workplace learning and development.   

Prerequisites: None 
Training Hours:
30 hrs 
Study Method:
Self Paced 
Tuition: $120

This training certificate will provide you the following:
  • New Trends in Customer Service
  • Creating Customer Service Excellence
  • Customer Expectations vs. Customer Perceptions
  • Reputation Management
  • Problem solving in customer service
  • Building Customer Intelligence
  • Challenging customers
  • Customer service culture
  • Customer retention
  • Building  customer loyalty